Refund and Returns Policy

Sekure Shop > Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will receive an email with shipping address instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

We want to ensure that you are 100% happy with your purchase from the SekuritasIT.com Marketplace.

Contact Information

For technical or sales queries, please contact us at [email protected] or call our customer support helpline at (719) 428 5331. Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM MST.

Refund Policy Overview

If you have attempted to resolve issues with Support and still feel the product(s) you purchased do not best fit your requirements, we want to make things right. Our refund policy is designed to provide you with a hassle-free experience should you wish to request a refund for your purchase.

Refund Processing Times

SekuritasIT.com and our payment processor submit the refund immediately and make every attempt to process it as quickly as possible. However, please note that it may take up to 20 days for the refund to reflect in your bank account or on your card, depending on your financial institution. For more details, please read our Customer Refund Processing Time Policy.

Please note that products using the Billing API for SaaS Products are subject to the respective third-party’s refund policy.

Requesting a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected] or call (719) 428 5331.
  2. Provide the following information in your refund request:
    • Order ID
    • Reason for the refund request
    • Any relevant details or feedback about the product
  3. Our support team will review your request and respond as soon as possible.

Please note that certain conditions apply to the refund process. Refunds are generally issued in the original payment method used during purchase.

Questions and Support

Do you still have questions and need assistance?

  • Get in touch with a Sekure Engineer via our Help Desk. We provide support for orders by and/or sold on SekuritasIT.com and its customers.
  • If you are not a customer, we recommend finding help on the WooCommerce Support Forum or hiring a recommended expert on our customizations page.

Policy Revisions

We reserve the right to modify this Shop/Refund/Support Policy at our discretion. Any changes will be posted on this page, and the date of the latest revision will be indicated. Please review this policy periodically for any updates.

By making a purchase on SekuritasIT.com, you acknowledge and agree to the terms outlined in this Shop/Refund/Support Policy.

If you have any further questions or need more information, feel free to reach out to our customer support team.